Last updated: October 20, 2026
This Privacy Policy explains how Cabo Pharmacy (“Cabo Pharmacy”, “we”, “us”) collects, uses and protects personal data when you visit cabopharmacy.com, contact us by WhatsApp, phone, SMS or email, or place an order for delivery in Los Cabos, Baja California Sur, Mexico. Cabo Pharmacy is operated by [RAZÓN SOCIAL], which is the party responsible for your personal data under Mexico’s Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP).
1. Data we collect
When you contact us by WhatsApp, phone, SMS or email
- Your name and phone number (including your WhatsApp profile name and number).
- The content of your messages, the products you ask about or order, and any photos or voice notes you choose to send.
- Your delivery details: hotel, villa, yacht or home address, room or slip number, and delivery instructions.
When you use this website
- Order and account details you enter at checkout: name, email, phone, delivery address and the items in your order.
- Technical data such as IP address, browser type, device, pages viewed and the links you click (for example the WhatsApp, call and text buttons), collected through cookies and similar technologies, including Google tag (Google Ads / Google Analytics).
- Payment information is handled by the payment method you choose (cash on delivery, card terminal or a payment provider). We do not store full card numbers on this website.
Health information
We sell over-the-counter (OTC) products only. Please do not send prescriptions, medical records or detailed health information through WhatsApp or the website. If you share health-related details to help us choose a suitable OTC product, we use them only to answer your request and treat them as sensitive data.
2. How we use your data
- To answer your questions, confirm availability and prices, and process and deliver your order.
- To coordinate with our delivery team and contact you about your order (for example by calling or texting the number you gave us).
- To handle returns, refunds and complaints.
- To keep records required by law and to prevent fraud or misuse.
- To understand how the website is used and to measure and improve our advertising (aggregated or pseudonymous data).
We do not sell your personal data.
3. Who we share it with
- Delivery staff and service providers who need your name, phone number and delivery details to complete your order.
- Messaging, hosting and payment providers, such as WhatsApp (Meta), our website host and payment processors, which process data on our behalf under their own terms.
- Analytics and advertising providers, such as Google, through cookies and the Google tag.
- Authorities, when we are legally required to do so.
4. Cookies
This website uses cookies and similar technologies that are necessary for the shopping cart and checkout, and analytics/advertising cookies that help us measure visits and clicks. You can block or delete cookies in your browser settings; some parts of the shop may not work without necessary cookies.
5. How long we keep your data
We keep order and conversation data for as long as needed to serve you and to comply with tax, sanitary and consumer-protection obligations, and then delete or anonymize it.
6. Your rights (ARCO)
You may request access to, rectification of, cancellation of or opposition to the processing of your personal data, and withdraw any consent you gave us, by writing to help@cabopharmacy.com or via WhatsApp at +52 624 226 1023. Please include your name, the phone number or email you used, and what you are requesting. We will reply within the legal deadlines.
7. Security
We use reasonable administrative, technical and physical measures to protect your data. No online service is completely secure, so please share only the information needed to complete your order.
8. Children
Our services are intended for adults. We do not knowingly collect data from children under 18 without a parent or guardian.
9. Changes to this policy
We may update this policy from time to time. The date at the top shows the latest version.
10. Contact
Cabo Pharmacy — Cabo San Lucas, Baja California Sur, Mexico
Email: help@cabopharmacy.com
Phone / WhatsApp: +52 624 226 1023
Store open 8 AM – 11 PM · Delivery coordination 24/7