Last updated: October 20, 2026
Because our products are intended for health and personal care, we apply the following rules to returns and refunds.
Products we can replace or refund
- Damaged, defective or incorrect items — if your order arrives damaged or is not what you ordered, contact us within Daily delivery via WhatsApp at +52 624 226 1023 or at help@cabopharmacy.com with your order details and a photo. We will replace the item or refund you.
- Expired or near-expiry items — if a product arrives expired, we will replace it or refund you.
- Items we could not deliver or that were out of stock — you are only charged for what is delivered; if you paid in advance, we refund the difference.
Products we cannot take back
- Medicines, supplements, eye and nasal products, and any product that has been opened, used or has left our custody in good condition, for health and safety reasons.
- Personal care, hygiene and baby products once opened or used.
- Special-order items we purchased specifically for you, unless damaged or incorrect.
How refunds are paid
Approved refunds are returned using the same method you paid with whenever possible: cash refunds are made at delivery or by arrangement, and card refunds are issued to the original card and may take several business days to appear. Delivery fees are refunded only when the error was ours.
Cancellations
You can cancel an order before it is dispatched by messaging us on WhatsApp. Once the delivery is on its way, the rules above apply.
Over-the-counter products only
Cabo Pharmacy sells over-the-counter products only. Prescription medication is not available through this store.
Contact
WhatsApp / phone: +52 624 226 1023 · Email: help@cabopharmacy.com
Store open 8 AM – 11 PM · Delivery coordination 24/7